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PLEASE NOTE: Donations made to IRWORLD’s Palestine fund may serve urgent or long-term programs in Palestine or for Palestinian refugees in other countries.


Call Centre opening hours

During the month of Ramadan, our call centre openings are 24 hours.

Outside of Ramadan, our usual call centre opening hours are:

Monday – Friday: 8.00am – 8.00pm

Saturday: 8.30am – 6.00pm

Sunday: 10.00am – 4.00pm

General enquiries

  • Write to us at: Islamic Relief UK, 16 Lower Marsh, London, SE1 7RJ or fill out the form below (please note: all fields are mandatory)

  • Complete the form below:

General enquiries

Complaints and concerns

Islamic Relief strives to be wholly accountable to all our supporters and beneficiaries in carrying out the vital work we do. That’s why we want to hear any concerns or complaints you may have to take appropriate action.

An area of particular importance to us is safeguarding. We take our responsibility to protect our beneficiaries and vulnerable people against exploitation and abuse of power very seriously. Please see our safeguarding page for more information.

If you have  any concerns  – relating to safeguarding concerns or otherwise – or of you wish to make a complaint, please complete the form below.

You can also write to us at:

Complaints Officer, Islamic Relief Worldwide, 19 Rea Street South, Birmingham, B5 6LB

We aim to deal with all concerns and complaints as quickly as possible and with full confidentiality. We aim to contact you within 10 working days and assure you that complaints will be handled with in a fair and sensitive manner.

Islamic Relief Complaints Policy

Complaints and concerns

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